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FAQs

What Shipping Methods Are Available?

At Velurre, we offer two convenient shipping methods to ensure your orders reach you in a timely manner:

  1. Standard Shipping: Our standard shipping option typically takes between 2 to 3 weeks for delivery and is priced at $9.99.
  2. Express Shipping: For those who prefer to receive their orders more quickly, we also provide an express shipping service. With express shipping, your items will arrive within 3-5 business days, and this option is available for $19.99.

Additionally, we offer free standard shipping on all orders over $60. If your total order exceeds this amount, you'll automatically qualify for free shipping. However, if you'd like to expedite your delivery, you have the option to upgrade to express shipping for just $9.99.

We strive to provide flexible shipping solutions to cater to your preferences and ensure a seamless shopping experience.

Do you offer gift wrapping or personalization services?

At the moment, we do not offer gift wrapping or personalization services. However, we're excited to announce that we are currently exploring options to provide these services in the near future! Be sure to stay tuned for updates, as we're constantly striving to enhance your shopping experience.

What payment methods can I use?

We strive to make the payment process as seamless as possible for our customers. At Velurre, we currently accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we offer the convenience of digital wallets including Google Pay and Apple Pay, along with popular payment platforms like Venmo and PayPal. With these diverse payment options, shopping with us is both easy and secure.

What is your exchanges, returns and refunds policy?

"We accept returns for damaged, defective, or incorrect items. Please notify us within 7 days and provide photos of the issue. We'll process refunds for approved returns back to your original payment method. Buyers are responsible for round-trip shipping fees. For more details, please see our refund policy!